Scope Connect
Allows customers to directly interact with their shipment data without needing to contact the freight forwarder, greatly enhancing visibility. Through an intuitive, web-based portal, customers can access critical shipment information, such as real-time tracking, status updates, and document downloads. This transparency not only empowers clients but also reduces the number of routine inquiries to the logistics provider, helping teams focus on more complex customer service needs. Customers can view estimated arrival dates, customs statuses, and location updates, creating an experience that mirrors modern consumer expectations for transparency and on-demand information.
How do you tell customers where their cargo is, without telling them where their cargo is?
Scope Connect, a customer portal designed to foster transparency, communication, and real-time access to shipment information for both customers and logistics providers.
Interface with the interface.
In terms of usability, Scope Connect’s interface is designed to be user-friendly and accessible on multiple devices, ensuring that customers can monitor and manage their logistics needs anytime and from anywhere. This flexibility makes Scope Connect particularly valuable for businesses with global operations or clients who require around-the-clock access to shipping information.
Connected.
One of the key benefits of Scope Connect is its integration with other modules within Scope. As a result, any updates on shipments or changes made by the freight forwarder are immediately visible in the portal, allowing customers to make timely, data-informed decisions about their logistics plans. Moreover, Scope Connect supports document management, so customers can access, review, and download all relevant shipment documents, such as bills of lading, invoices, and compliance certificates, directly from the portal.
Talk up your brand.
By integrating Scope Connect, Riege Software provides freight forwarders with a powerful tool to enhance customer service and engagement, offering a competitive advantage in today’s customer-driven logistics market. It is an invaluable asset that not only improves customer satisfaction but also aligns with Scope’s mission of streamlining operations and enhancing communication across the logistics ecosystem.
Empower your customers
real-time visibility, seamless document access, and 24/7 shipment tracking through Scope Connect, the ultimate portal for transparent logistics management.
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Freight forwarding software that beats to the heart of your operations.
Email us at info.us@riege.com
