Service Level Agrement (SLA)

This Service Level Agreement ("SLA") is made and entered into by and between Digital Logistics Solutions LLC ("ServiceProvider") and the Client ("Service User"). The purpose of thisSLA is to outline the service expectations, responsibilities, and consequencesof non-compliance.

1. Scope of Services

The Service Provider agrees to provide the following services to the Client:

• Cloud hosting of documents

• Customer service support

• Electronic Data Interchange (EDI) message processing

2. Service Availability & Performance Standards

The Service Provider commits to maintaining a service up time of 95% per year.

The following response times shall apply based on issue severity:

3. Performance Measurement

Service performance shall be monitored through regular reports provided upon request by the Service Provider. These reports will include uptime statistics, response time records, and issue resolution data.

4. Consequences of Service Level Breach

If the Service Provider fails to meet the agreed-uponservice levels, the Client has the right to terminate the agreement if the service remains unresponsive for a continuous period of two (2) weeks.

5. Term and Termination

This SLA shall commence on the effective date and shall continue until terminated by either party in accordance with the termination terms stated above.

6. General Terms

This SLA is governed by the applicable laws of the jurisdiction in which Digital Logistics Solutions LLC operates. Any disputes arising from this agreement shall be resolved through negotiation or legal proceedings as required.